Complaints Procedure

PARAPARAUMU COMPLAINTS PROCEDURE

  1. The complaint is lodged by the complainant in writing click here or the form can be collected from the Principal’s PA at the College
  2. The complaint is recorded in the Complaints Register by the Principal’s PA
  3. The Principal is informed of the issuing and the nature of the complaint. At all times every person involved is treated with dignity and respect
  4. The complainant is given a copy of the complaint and an opportunity to respond in writing
  5. For all complaints a letter of acknowledgement is returned to the complainant within 48 hours
  6. A Senior Manager is assigned responsibility for ensuring that any appropriate action is taken
  7. All efforts are taken to resolve the complaint through informal channels
  8. In the event that the complaint is resolved, it is dated and signed off in the Complaints Register
  9. In the complaint cannot be resolved within 14 days, the complaint is referred to the Principal
  10. Failing resolution of the complaint via this process, the complaint is forwarded to the Board of Trustees
  11. In the event that the complaint is resolved it is dated and signed off in the Complaints Register
  12. If there is no resolution to the complaint, a record of the outcome of the process is recorded in the register