Complaints Procedure
PARAPARAUMU COMPLAINTS PROCEDURE
- The complaint is lodged by the complainant in writing click here or the form can be collected from the Principal’s PA at the College
- The complaint is recorded in the Complaints Register by the Principal’s PA
- The Principal is informed of the issuing and the nature of the complaint. At all times every person involved is treated with dignity and respect
- The complainant is given a copy of the complaint and an opportunity to respond in writing
- For all complaints a letter of acknowledgement is returned to the complainant within 48 hours
- A Senior Manager is assigned responsibility for ensuring that any appropriate action is taken
- All efforts are taken to resolve the complaint through informal channels
- In the event that the complaint is resolved, it is dated and signed off in the Complaints Register
- In the complaint cannot be resolved within 14 days, the complaint is referred to the Principal
- Failing resolution of the complaint via this process, the complaint is forwarded to the Board of Trustees
- In the event that the complaint is resolved it is dated and signed off in the Complaints Register
- If there is no resolution to the complaint, a record of the outcome of the process is recorded in the register